All of the information below can be found on our website, EverlingJewelry.com. Please read this document carefully before purchasing an item from our online store. We appreciate your business!
ONLINE OR IN-STORE JEWELRY PURCHASES
You may submit a return or exchange request via email or through our website on the Contact page within 7 business days of receipt. Please be aware that we have a $60.00 restocking fee for any returned item. The item must be unused and in its original condition, as determined by our jewelers, in order to qualify for a return or exchange. A copy of your receipt will be required. We will not approve a return or exchange without proof of purchase. Once we receive notification of your request we will mail you a pre-paid shipping label. You will then mail the item to Shiny Metal Objects dba Everling Jewelry. Once we have received your item we will process it for review and notify you if your item qualifies for a return or exchange. If you qualify for a return you will receive a refund to the credit card used to make the purchase, less the $60.00 for restocking. If you paid with check, a check will be sent to you with your refund, less the $60.00 for restocking. Refunds may take up to 2 weeks. If you do not receive your credit card refund within this time, please contact your bank to check on the progress of your refund.
If a finished jewelry item purchased online or in the store was additionally engraved with a design of your choosing or a personal message, it may not be returned.
In the event that you do not qualify for a return or exchange, we will send you an email including documented photographs of your item with an explanation as to why we are denying your request. We must receive confirmation from you that you have received our notice within seven days. Once we have received your confirmation, we will return your item back to you. If you do not respond within seven days of our notice, a $5 fee will be applied each day your item remains in our procession up to a maximum time period of 6 months. The $5 daily fee will be owed to Shiny Metal Objects dba Everling Jewelry prior to the return of your item. After your item has been in our possession for 6 months, the item will become company property and you will forfeit all rights to the merchandise.
Upon completion of each new piece of jewelry, Shiny Metal Objects dba Everling Jewelry includes a free sizing within the first 90 days.
SHIPPING AND HANDLING
Shipping is free for orders placed and shipped within the continental United States. Our products ship via USPS Priority Mail Express, insured, signature required, with a tracking number provided. If you have special shipping instructions, please advise us prior to shipping so your jewelry arrives to you in time! All online purchases require a 3-7 day holding period before the finished items are shipped.
Because Shiny Metal Objects dba Everling Jewelry is headquartered in the State of Washington, State residents will be charged sales tax on all purchased items. Orders shipped outside the State of Washington are exempt at this time. Shiny Metal Objects dba Everling Jewelry operates under Washington state laws.
NEW JEWELRY WARRANTY
Shiny Metal Objects, dba Everling Jewelry warranties our manufacturing and craftsmanship for the first 5 years of the life of the piece. We do not warranty any wear and tear, whether that is normal everyday use, hard wear and tear, or brittle wear caused by swimming. It is up to you, the client, to make an appointment every six months so that we can look at the wear on your jewelry, check for loose stones, clean the jewelry item, and make suggestions for how to get more life out of the piece. All non-warrantied repairs will be quoted for and fall under repair pricing. Repair work is warrantied separately
If a package delivered to you arrives damaged, please refuse the shipment and call us immediately at (206) 370-9545. Claims for damaged or missing items must be submitted within three days of receipt of your order.
PREPARING AN ITEM FOR RETURN OR EXCHANGE SHIPPING
Once we receive notice of your return or exchange request, we will provide you, via email, with a pre-paid USPS shipping label. You will need to secure the item in box it was sent in so that it does not rattle and end up damaged during shipping. Place the jewelry box in a sealed envelope and place that envelop in a box. Print the shipping label we email and tape it to the box, making sure that the box is taped and secured well. Please provide any diamond or gemstone grading reports or appraisal(s) that were sent with the purchased jewelry. Diamond and gemstone grading reports and appraisals are not necessary if submitting an item(s) for repairs and/or resizing. If your returned or exchanged item was delivered to you with a grading report and the report is not returned, you will be liable for the USD replacement cost. For security reasons, do not write the word “Jewelry” anywhere on the outside of the box. Shiny Metal Objects dba Everling Jewelry is not responsible for lost or damaged returned shipments.
We appreciate your business and our client’s satisfaction is our priority. If you have an issue with an order, we will work with you to resolve that issue within 7-10 business days based on the terms listed in this policies document. If a dispute arises that cannot be settled between our two parties, all mediation, arbitration, and/or court hearings shall take place in Seattle, Washington.
All text, images, video, audio, and other content on this website is Copyright to Shiny Metal Objects, dba Everling Jewelry, 2014-2018. This content is not to be downloaded, republished, or otherwise reproduced without written permission from the owner, Adrienne Krieger, and Shiny Metal Objects, dba Everling Jewelry.
The United States’ and other countries’ copyright laws protect this website, its content, and the arrangement thereof as a compilation owned by Shiny Metal Objects, dba Everling Jewelry and www.EverlingJewelry.com. Shiny Metal Objects reserves all rights not expressly granted in and to this Website and the Content.